Frequently Asked Questions

Why can't I have an interview over the phone?

At Flame Introductions we meet each member personally so we can get to know each applicant. This will help us to know exactly what each member is looking for in a relationship.

How do I book an interview?

Telephone: 0208 334 7043 or complete our enquiry form and submit to us. Alternatively you can email us on [email protected] leaving a contact number and we will call you back to arrange date and time.

Where are you in Richmond?

We are opposite Richmond overground and underground station:

What type of people do you have on your books?

People from all walks of life.

I can only attend the interview at a weekend, is this a problem?

We are open on Saturdays from 9am – 5.30pm. If you need a Sunday, this can be arranged.

What do I bring to the interview?

Passport, driving licence (if you have one) and utility bill.

Shall I bring a photograph?

We can either take your photograph at the interview or if you have favourite photographs you can email these to us in jpg format.

Is my personal information confidential?

We follow the procedures as set out under the 1998 Data Protection Act Part 2. Your personal information is confidential at all times. Only under your instruction, for the purposes of making an introduction, will we release your phone number.

What happens to my membership if I meet someone or for private reasons require being inactive?

We will put your membership 'on hold' at your instruction.

What happens after the interview?

We will produce your dating profile, send it to you for your approval and assist in matching you to suitable partners. We will send you their profile, if you wish to make contact, we will send them your dating profile. If both parties wish to meet we will exchange numbers.


Have we answered your question? If not, get in touch below...


For more information please ring, email or enquire below:

[email protected]

020 8334 7043

5 Kew Road, Richmond, Surrey